Legal

Privacy Policy

Last Updated: February 21, 2025

Table of Contents
Welcome to Sociail, Inc. ("Sociail," "we," "us," or "our"). We are an AI startup offering a real-time collaborative chat platform ("Platform") that brings humans and AI together for dynamic, creative collaboration. We use a forked custom version of Matrix Synapse and Element.io to provide our chat services via web and iOS clients.
1
Introduction
At Sociail, we believe privacy is a fundamental right. This Privacy Policy explains:
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    What information we collect and why.
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    How we use, share, and protect your information.
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    The choices and rights you have regarding your personal data.
By using our Platform, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
2
Scope
This Privacy Policy applies to all users of our Platform, including:
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    Beta users participating in early testing phases.
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    Basic (free) subscribers enjoying our freemium services.
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    Pro, approved Pro Plus, Team, and Enterprise subscribers who purchase paid services.
Note for Beta Users: Our Beta services may change frequently as we improve the product, and we will notify you if our data collection practices change in a manner that impacts your personal data.
It also covers our websites, mobile applications, and any other service that links or references this Privacy Policy.
3
Information We Collect
We collect both Personal Information (information that can identify you) and Non-Personal Information (information that cannot directly identify you) as described below.

3.1 Information You Provide to Us

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    Account Information: When you create an account, we collect your name, email address, and a password.
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    Profile Information: You may optionally provide additional information, such as a profile picture, biography, or professional details.
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    Subscription and Payment Information: If you subscribe to a paid plan such as Pro, approved Pro Plus, Team, or Enterprise, we collect details needed to set up your subscription. All sensitive payment details (e.g., credit card numbers) are processed via Stripe, our third-party payment processor, when Stripe is used. We do not store full payment card details on our servers.
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    Communication Content: Any messages, files, or other content you share or generate through our Platform.
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    Feedback and Support: Information you provide when you contact us with questions, feedback, or requests for support.

3.2 Information We Collect Automatically

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    Usage Data: How you interact with our Platform (e.g., features used, actions taken, time spent, pages or screens visited).
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    Device Information: Your device type, operating system, browser type, IP address, and unique device identifiers.
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    Log Data: Server logs, error reports, and performance data that help us troubleshoot and improve our services.

3.3 Information from Third Parties

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    Integration Services: If you connect a third-party service (e.g., GitHub, Google, Slack) to our Platform, we may receive certain information from that service with your permission.
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    Partner Information: We may receive information from our business partners, such as analytics providers or research collaborators, if you have granted them the right to share such information.

3.4 Cookies & Tracking

We use cookies, pixels, and similar technologies to recognize you when you visit our Platform, personalize your experience, analyze usage, and show relevant content. You can control or disable cookies through your browser settings, but please note that some features may not function properly if you do so.

For public website analytics, we use aggregate tools such as Google Analytics and privacy-conscious first-party telemetry to understand page traffic, campaign source, Early Access funnel steps, support intent, and site performance. We do not use website analytics to store raw form-message contents, hidden product conversations, or private portal content in Google Analytics.

3.5 Do Not Track

Our Platform does not currently respond to "Do Not Track" signals. You can learn more about DNT at allaboutdnt.com.

4
How We Use Your Information
We use your information for the following purposes:

1. Providing and Improving the Platform

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    To register your account and enable your use of the Platform.
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    To process payments for paid subscriptions via Stripe when applicable.
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    To continually develop new features and enhance existing functionality.

2. AI Training and Model Improvement

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    We may use de-identified and obfuscated data from Beta or Basic (freemium) users to train our AI models.
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    This includes analyzing patterns of usage to improve the accuracy and reliability of our AI agents.
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    Opt-Out: You can opt out of having your data (even in anonymized form) used for AI training in your account settings.

3. Personalization

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    To tailor content, recommendations, and AI responses based on your preferences or usage patterns.

4. Communication

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    To respond to inquiries, provide support, and send service-related announcements (e.g., updates on new features or policy changes).
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    To send marketing communications if you have consented to receive them (you can opt out at any time).

5. Analytics and Research

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    To analyze trends, understand how users engage with our Platform, and improve overall user experience.
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    We may share aggregated or anonymized analytics with third-party partners to help us better understand usage patterns.
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    Where we use deeper behavior-analysis tooling, we aim to route sanitized server-side events through our existing telemetry systems rather than adding unnecessary browser-side session recording or hidden behavioral tracking.

6. Security and Fraud Prevention

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    To protect our Platform and users from fraudulent or malicious activity.
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    To ensure the technical functionality and security of our systems.

7. Legal Compliance

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    To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4.1 Marketing Communications

If you sign up for our marketing communications, you may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of emails or by adjusting your preferences in your account settings.

5
Information Sharing and Disclosure
We do not sell your personal information to third parties. We only share information under the following circumstances:

1. With Your Consent

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    We will share your information with third parties if you explicitly direct or authorize us to do so.

2. Service Providers

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    We engage trusted third parties to assist us in various operations, such as hosting, analytics, AI model provision, and payment processing (e.g., Stripe).
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    These vendors are contractually bound to process your data only on our behalf and in accordance with this Privacy Policy.

3. Business Transfers

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    If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you in advance and provide options regarding your personal information.

4. Legal Requirements and Protection of Rights

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    We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.

5. De-Identified and Aggregated Data

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    We may share anonymized or aggregated data with third parties for research, analytics, or industry benchmarking. This data cannot reasonably be used to identify you.

5.1 Third-Party Sharing Opt-Out

You can opt out of having your de-identified data shared with third parties for analytics or research by updating your Data Preferences in Account Settings or by contacting us at privacy@sociail.com.

6
Payment Processing via Stripe
For users who subscribe to paid plans through Stripe:
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    Stripe as Processor: We use Stripe to handle all payment transactions.
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    No Storage of Full Card Data: Sociail does not store your full payment details. Stripe collects and processes this information securely in compliance with PCI-DSS standards.
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    Billing Information: We may retain limited billing details (e.g., transaction ID, subscription status) to manage your subscription and comply with financial regulations.
7
Data Retention
We keep your information for as long as it is necessary to provide our services to you and fulfill the purposes described in this Privacy Policy. Specifically:
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    Account-Related Information: Retained for the life of your account unless you request deletion.
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    Communication Content: Retained to facilitate your ongoing collaboration on the Platform, or until you manually delete content or close your account.
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    AI Training Data: Anonymized data may be retained indefinitely to improve our AI models, but this data is not tied back to individual identities.
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    Payment and Subscription Records: Retained as necessary for billing, audit, and tax obligations.

7.1 Log Data Retention

We typically retain server logs containing IP addresses and device information for up to 90 days to help us detect and prevent fraud and unauthorized access. If you have questions about specific retention periods, please contact us at privacy@sociail.com.

When we no longer need your information, we will securely delete or anonymize it.

8
Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
  1. Access: Request to see the data we hold about you.
  2. Correction: Request that we correct or update inaccurate or incomplete information.
  3. Deletion: Request deletion of your personal data. (Some data may be retained as required by law or for legitimate business purposes.)
  4. Restriction: Request we limit how we use your data.
  5. Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
  6. Objection: Object to certain processing activities based on legitimate interests.
  7. Withdrawal of Consent: If we rely on your consent, you can withdraw it at any time.

8.1 How to Exercise Your Rights

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    In-App Settings: You can manage many of your data preferences in Account Settings.
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    Contact Us: You can also email privacy@sociail.com to submit requests or questions about your rights.
We will respond to your request as required by applicable law. Please note that we may need to verify your identity before fulfilling your request.
9
Data Security
We implement technical and organizational measures to protect your personal information, including:
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    End-to-End Encryption (where applicable) for user messages.
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    Secure Transport (HTTPS/TLS) for data in transit.
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    Regular Security Assessments and penetration testing.
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    Access Controls limiting who can access personal data.
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    Employee Training on privacy and data protection best practices.
While we strive to protect your data, no system is completely invulnerable. In the event of a data breach, we will notify affected users and relevant regulatory authorities in accordance with applicable laws.
10
Children's Privacy
Our Platform is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we may have collected such information, please contact us immediately at privacy@sociail.com so we can take steps to delete it.
11
International Data Transfers
Sociail is based in the United States, and we may transfer your information to servers located in the U.S. or other countries. These countries may have data protection laws different from those in your country of residence.
Where required by law, we implement safeguards (such as Standard Contractual Clauses) to ensure that personal data transferred outside your jurisdiction receives an adequate level of protection.
12
Responsible AI Commitments
We are committed to the responsible development and deployment of AI technologies:
  1. Transparency: We clearly communicate how and when AI is used on our Platform.
  2. Human Oversight: Our AI models are subject to human review for quality assurance and bias mitigation.
  3. Fairness: We continuously test our AI systems to minimize bias and strive for equitable outcomes.
  4. Privacy by Design: We incorporate privacy and security features from the start of our AI model development.
  5. Continuous Evaluation: We regularly review the performance and societal impact of our AI technologies to identify areas of improvement.
13
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. If the changes are material, we will provide more prominent notice (e.g., via email or an in-app alert).
We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
14
Your California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
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    Right to Know: Request what personal information we collect and how we use and share it.
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    Right to Delete: Ask us to delete personal information we have about you, subject to certain exceptions.
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    Right to Opt Out: We do not "sell" personal information as defined by the CCPA/CPRA.
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    Non-Discrimination: We will not discriminate against you for exercising these rights.
To exercise your California privacy rights, please contact us at privacy@sociail.com. We will verify your request and respond within the timeframe required by law.
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Your European Privacy Rights
If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) or similar laws, including:
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    Right of Access
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    Right to Rectification
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    Right to Erasure (Right to Be Forgotten)
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    Right to Restriction of Processing
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    Right to Data Portability
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    Right to Object
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    Right Not to Be Subject to Automated Decision-Making (in certain cases)
To exercise these rights, email us at privacy@sociail.com or visit your account settings. You also have the right to lodge a complaint with your local data protection authority.
16
Contact Us
We value your privacy and are here to help with any questions or concerns. To exercise your rights or for more information about our data practices, please contact us:
Sociail, Inc.
Email: privacy@sociail.com
Address: 511 N Boardwalk, Rehoboth Beach, DE, 19971, USA

Thank You for Trusting Sociail

By choosing Sociail, you're engaging with a company committed to responsible AI and robust privacy practices. We are dedicated to providing a secure, transparent, and user-focused experience, whether you're on our Free plan, Pro, an approved Pro Plus path, or a request-led Team / Enterprise subscription.

If you have any questions about this Privacy Policy or your personal data, please reach out at any time. We appreciate your collaboration in making Sociail a platform that values and respects every user's privacy.