Getting started
- Create or join a workspace before bringing AI into important team work.
- Keep one room per topic so decisions, approvals, and artifacts stay readable.
- Use public support when sign-in or workspace access is blocked.
Sociail Help
Help that stays close to the work.
Start inside Sociail when you can. Use the public continuity path when access, billing, trust, workspace, or follow-through needs a private case trail.
PrivateAccess & billingTrackableRequest IDLivePublic status
Three paths in
Pick the route that fits the question.
Fastest path
Open Sociail Help
Use the in-product help space when you can sign in and want context-aware guidance.
Open SociailShared answers
Private follow-throughCommunity support
Public answers and reusable launch guidance will live in Sociail once community rooms open.
Coming soonCreate a help request
Use the public path for access, billing, trust, workspace, or anything needing a case trail.
Create requestPrivate request
Create a trackable help request.
Use this form for product help, Early Access questions, billing, privacy, bugs, or replies from Sociail outreach. Each successful submission gets a request ID.
1
Route
We classify the request by access, workspace, billing, trust, bug, or outreach path.
2
Track
You receive a request ID and a case number when the case workflow is available.
3
Resolve
Private details stay private; reusable answers can become approved help content.
Early Access help center
Start with the launch basics.
These resources cover the first questions most teams ask before a support issue needs private follow-through.
Browser Control
- Install the extension only from the invited Chrome Web Store listing.
- Start from the Sociail room where the browser work belongs.
- Enable Browser Control in Sociail settings before asking AI to inspect a browser page.
- Review every browser action from the visible approval prompt.
Workspaces and AI rooms
- Invite AI into rooms where shared context matters, not every conversation by default.
- Use room history, artifacts, and approvals as the working memory for repeat workflows.
- Keep private billing, access, and trust details in support cases.
Billing and usage
- Use the support form for billing, trial, workspace ownership, or access questions.
- Include the workspace URL when it is safe to share.
- Do not submit passwords, card numbers, or unnecessary secrets.
Troubleshooting
Known launch issues and recovery paths.
Browser Control and workspace AI stay explicit. Most blocked states come from connection, permission, or workspace readiness.
Extension is not connected
Confirm the extension is installed, reload the Sociail tab, and check that Browser Control is enabled in settings.
AI is not present in a room
Use the room AI entrypoint or create a new AI chat. If the workspace is not ready for AI usage, send the workspace URL.
Browser page is blocked
Chrome internal pages, store pages, protected pages, and some provider pages can block extension actions by design.
Workspace or billing is unavailable
Use the public support form. These cases default private and should not be handled in public community rooms.
AI-assisted help
Meet Sociail Owl
Community help is being staged in Sociail, with private case handoff.
Sociail Owl is designed to answer from approved help content, ask clarifying questions, summarize public-safe context, and suggest private escalation. Humans own sensitive billing, access, trust, security, and closure decisions.
Help workspace rooms
Coming soon · runtime proof retained#start-here#announcements#known-issues#browser-control#workspaces-and-ai-rooms#billing-and-usage#feature-questions#community-ideas#support-cases
Approved public answers can become durable help content after private details are removed.
Already have access?
Open Sociail directly when the app is available.
This public path stays available for access, account, billing, and continuity issues. When you can sign in, the in-product help is the fastest route.